Thank you for your interest in a custom Sheila Chen Art commission. I would be honored to paint your furbaby! A few spots are opened up most months. If you would like to be the first to know when they open back up, please sign up for my Email Pack HERE! Email pack gets first dibs on all my major sales.
Frequently Asked Questions
Ordering and Delivery
Fine Art Request
Can I make changes to my completed artwork?
What is my order ETA?
All digital specials provide an ETA on the product page description. All fine art commissions are project based, but a completion date will be agreed upon prior to start of project.
Help! My package is missing!
We are so sorry to hear that your package is missing! USPS requests that we wait 3 weeks before reporting packages missing. If it is outside that timeframe, we are happy to reimburse you or re-do your package! Please contact our support team for help. firstname.lastname@example.org
Returns & Cancellations
Reproductions and non-original products: You may cancel your order within the first 24 hours. After 24 hours a 15% restocking fee will be applied. Returns and exchanges are handled on a case by case basis.
We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS).
Please contact email@example.com within 7 days of receiving your artwork.
Original Paintings: All sales of original artwork are final. Orders canceled within the first 24 hours will incur a 20% restocking & re-marketing fee. Returns or exchanges of original work are not available except for the most extreme situations.